Shipping policy

Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.

  • You will receive a confirmation email with tracking details once your order has shipped.

Shipping Methods & Delivery Times

  • Standard Shipping: 5–10 business days (depending on destination).

  • Express Shipping: 2–5 business days (if available).

  • Delivery times are estimates and may vary due to customs or courier delays.

Discreet Packaging

  • All orders are shipped in plain, unbranded packaging to protect your privacy.

  • The shipping label will not reference our brand or product type.

Shipping Fees

  • United Kingdom: Free Standard Shipping on orders over £30. Standard £3.99 (2–4 business days), Express £5.90 (1–3 business days).
  • European Union: Free Standard Shipping on orders over £70/€80. Standard £9.90–£12.90 (5–10 business days), Express £24.90–£26.90.
  • International (US, Canada, Australia, Asia & more): Free Standard Shipping on orders over £120. Standard £14.90–£19.90 (7–15 business days), Express £29.90.
  • All orders are shipped in plain, discreet packaging to protect your privacy.

Customs & Duties

  • International customers are responsible for any customs duties, VAT, or import taxes imposed by their country.

  • We are not liable for delays caused by customs clearance.

Lost or Delayed Orders

  • If your package is delayed or lost, please contact us at [cs@portra-lingerie.com].

  • We will assist in tracking or reshipping your order where possible.