Terms and Conditions


Last updated: [19/10/2025]

Welcome to PORTRA LINGERIE.

By visiting our website and/or purchasing something from us, you agree to the following terms and conditions.

Please read them carefully before using our site.


1. General Information

This website is operated by PORTRA LINGERIE (“we”, “us”, or “our”).

Throughout the site, the terms “you”, “your”, and “customer” refer to the user or purchaser.

By accessing or using any part of our site, you agree to be bound by these Terms and Conditions.

2. Eligibility

This website and its products are intended for adults aged 18 and over.

By using our website, you confirm that you are at least 18 years old.

We reserve the right to refuse service to anyone for any reason at any time.

3. Products and Descriptions

We strive to display our products as accurately as possible.

However, slight variations in colour, size, or texture may occur due to lighting or screen settings.

All products are for personal, private use only and must not be resold without written consent.


4. Pricing and Payments

All prices are listed in GBP (£) and exclude VAT where applicable.

We reserve the right to modify prices or discontinue products at any time.

Payment is processed securely through our trusted payment partners (Shopify Payments, PayPal, etc.).


5. Shipping

Orders are processed within 1–3 business days after payment confirmation.

Shipping times vary depending on destination (see our Orders & Returns for details).

International customers are responsible for customs duties, import taxes, or local charges.


6. Returns and Exchanges

Due to the intimate nature of our products, returns are only accepted for unopened, unused items within 14 days of delivery.

See our Orders & Returns for more information.

Refunds will be issued to the original payment method once the return has been inspected and approved.

7. Prohibited Uses

You agree not to use our website or products for:

  • Any unlawful purpose;
  • To violate intellectual property rights;
  • To upload or transmit malicious code or spam;
  • To post or distribute sexually explicit, harmful, or discriminatory content.

Violation of these terms may result in immediate termination of your access.


8. Intellectual Property

All text, images, logos, and designs on this website are the property of PORTRA LINGERIE.

You may not reproduce, copy, or distribute any content without our prior written consent.

9. Disclaimer of Warranties

All products and services are provided “as is” without any warranties, express or implied.

We do not guarantee that the website will be uninterrupted, error-free, or free of viruses.


10. Limitation of Liability

PORTRA LINGERIE shall not be liable for any direct, indirect, incidental, or consequential damages arising from product use, website access, or inability to use the service.


11. Personal Information

Your submission of personal data through the store is governed by our Privacy Policy.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England.